Shipping policy

ORDER FULFILLMENT

All orders are shipped promptly from our warehouse or in-store inventory within 3 - 5 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.

The customer is responsible for any RETURN shipping charges unless the item is damaged at no fault of your own and then Dick's Pawn Superstore will assume responsibility for return shipping charges.

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.